Service Management Details

/Service Management Details
Service Management Details2017-01-02T08:12:40+00:00

SMART SERVICE DESK – ITSM – MORE DETAILS

SMART Service Desk – IT Service Management Suite is a flexible and robust solution that can be deployed via Purchased On-Premise, Subscription On-Premise and Cloud Subscription, with the portability to switch. It is simple, yet comprehensive; highly configurable ITSM Suite developed in alignment with the ITIL best practice framework to manage the entire service life-cycle across. We offer an integrated and modular solution that is designed to support multiple languages.

KEY FEATURES

  • A comprehensive IT Service Management Tool based on ITIL framework
  • Streamlines IT operations by automating Service Operations – Incidents, Service Requests, Problems, and Service Desk Function.
  • Supports Service Transition processes in an integrated manner – Change, Release, Knowledge and Service Evaluation
  • Comprehensive Lifecycle Management of Assets – Supports audit asset discovery and feature rich configuration management database as per ITIL
  • Governance and Risk Management Solution – Supports audit, risk, compliance and project management
  • Provides out-of-box or custom process packs (workflows) to automate activities
  • KPI based reports that provide deep business process insights
  • Feature rich ITIL Service Lifecycle software support

VALUE ITIL SOLUTIONS OFFER USING SMART SERVICE DESK ITSM TO OUR GLOBAL CLIENTS

PRODUCTIVE ON DAY 1

Installed in minutes; configured in hours.

CAPEX OR OPEX – YOUR CHOICE

Microsoft Azure Cloud or On-Premise

TOOL GROW WITH YOUR NEEDS

Ability to scale from 200 to 20k + users

TAILORED TO YOUR NEEDS

Easy Customization and Administration without need for Programming.

INTEGRATED WITH POPULAR SOLUTIONS

Exchange, System Center, Twitter, VOIP, MS AX, Oracle EBS and Contact Center

MOBILE SUPPORT

Mobile applications support for Android, iPhone/iPad

DRIVE BPM

Drive efficiency using ITIL 2011 standards from APM Group/Pink Elephant

SUPPORT A MULTI-ETHNIC WORKFORCE

Multi lingual

DEEP BUSINESS INSIGHTS

125+KPI Based Standard Reports & Dynamic reports

ROI

Enterprise class features, affordable price