SMART Service Desk – IT Service Management Suite is a flexible and robust solution that can be deployed via Purchased On-Premise, Subscription On-Premise and Cloud Subscription, with the portability to switch. It is simple, yet comprehensive; highly configurable ITSM Suite developed in alignment with the ITIL best practice framework to manage the entire service life-cycle across. We offer an integrated and modular solution that is designed to support multiple languages.
- A comprehensive IT Service Management Tool based on ITIL framework
- Streamlines IT operations by automating Service Operations – Incidents, Service Requests, Problems, and Service Desk Function.
- Supports Service Transition processes in an integrated manner – Change, Release, Knowledge and Service Evaluation
- Comprehensive Lifecycle Management of Assets – Supports audit asset discovery and feature rich configuration management database as per ITIL
- Governance and Risk Management Solution – Supports audit, risk, compliance and project management
- Provides out-of-box or custom process packs (workflows) to automate activities
- KPI based reports that provide deep business process insights
- Feature rich ITIL Service Lifecycle software support
PRODUCTIVE ON DAY 1
Installed in minutes; configured in hours.
CAPEX OR OPEX – YOUR CHOICE
Microsoft Azure Cloud or On-Premise
TOOL GROW WITH YOUR NEEDS
Ability to scale from 200 to 20k + users
TAILORED TO YOUR NEEDS
Easy Customization and Administration without need for Programming.
INTEGRATED WITH POPULAR SOLUTIONS
Exchange, System Center, Twitter, VOIP, MS AX, Oracle EBS and Contact Center
Mobile applications support for Android, iPhone/iPad
Drive efficiency using ITIL 2011 standards from APM Group/Pink Elephant
SUPPORT A MULTI-ETHNIC WORKFORCE
DEEP BUSINESS INSIGHTS
125+KPI Based Standard Reports & Dynamic reports
Enterprise class features, affordable price