IT service management details


Questivity has placed IT Service (ITSM), IT Asset Management (ITAM) & Case Management Solutions, at the heart of its current service and product offering.

Our main objective is to help service desks managers, CIOs and IT Managers increase customers satisfaction, reduce total cost of ownership by bringing best practices and leading edge software based on ITIL.

We will help you in:

  • Analyzing your existing processes so that we can determine how we can improve them
  • Helping you build your scope of work and requirements
  • Assisting you in selecting the right software
  • Configuring the selected software platform
  • Training your application administrators, super-users and end-users
  • Helping you managed your day-to-day operations


SMART Service Desk! brings together everything you need to deliver a great IT help desk service and gain better control of your IT environment. Robust, secure and cost-effective – SMART Service Desk! Is a leader in IT Service Management for small to mid-sized organizations

Including help desk essentials such as incident or service request ticket tracking, change management, process automation, and inventory and asset management; your team can get the strength of ITSM best practices with the simplicity of smooth installation, quick configuration and a rapid ROI.

SMART Service Desk v11, with its enhanced user interface and functionalities, received certification of ITIL V3 (Information Technology Infrastructure Library, version three: 2011 update) compatibility from Pink Elephant through the Pink VERIFY program. Pink VERIFY is the only independent certification program worldwide to recognize software that supports the definition and workflow requirements of specific ITIL processes.

With Pink VERIFY ‘stamp of approval for 11 processes,’ our customers can feel confident that SMART Service Management supports their implementation of ITIL best practices.


  • Incident, Request Fulfillment, Problem & Change Management
  • iPhone, iPad & Android Integration
  • Web based Self Service with AD integration
  • Asset and Configuration Management
  • Software License & IT Purchase Management
  • Web based surveying


  • Dramatically reduce time spent managing & scheduling repetitive tasks
  • Ensure requests are addressed in a timely fashion with Service Level Agreements
  • Improve Change Management control & efficiency
  • Easy to Configure Workflow Automation, tailored to your business processes
  • Multi-level approvals and escalations
  • Additional SMART Service Desk provides IT Governance & Risk Compliance Management Modules such as Risk Management, Audit Management, Polices Management and Compliance Management